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Brow Bird

Exclusive holistic spa, massage, skincare, full body waxing... & of course expert brow shaping!

Cancellation Policy:

Your treatment time is reserved just for YOU!   If you cannot make the scheduled appointment it is YOUR RESPONSIBILITY TO CANCEL ONLINE AT LEAST 24 HOURS PRIOR TO THE TIME OF YOUR SCHEDULED APPOINTMENT.   Please note: Brow Bird reserves the right to charge 50% of services booked if YOU DO NOT cancel your appointment ONLINE within 24 hours. Gift Certificates will be re-reduced to half their value.  "NO SHOWS" will be charged 100% of services booked.  ALL CANCELLATIONS / BOOKINGS / WAIT LIST / ACCOUNT CHANGES ARE DONE ONLINE - use your email address to access your account. 

LATE TO APPOINTMENT POLICY:  If you arrive 15 minutes late or more to your appointment you will be considered a "NO SHOW" and will need to reschedule.  One or two late appointments cause the entire daily schedule to fall behind.  This is an inconvenience to everyone.  We strive to see every client as close to their appointment time as possible.

Financial policy:

PAYMENT  FOR  SERVICE(S) ARE  DUE  AT  THE  TIME  SERVICE(S)  ARE  RENDERED

We  accept  cash, personal checks, MasterCard, Visa, AMEX and Discover. 

Returned checks are subject to a service charge of $25.00, in addition to any bank fees, and you will lose privilege to write checks to Brow Bird. 

Deposits:  Any deposits held are final, no refunds for any reason.

Services:  Receipt of payment will conclude service(s) requested and reflect customer’s satisfaction towards service(s) rendered.

Products:  All product purchases are FINAL SALE.  No returns or exchanges.

Child Policy:

To our Current and Future Clients of Brow Bird,

We, at Brow Bird, write this notice with the utmost respect to the parents of our waxing and skin spa.  We understand that this can be a sensitive issue. 

Moving forward, we will be implementing a written policy regarding no children in our spa.  We strive to provide a quiet, spa environment for all of our clients to enjoy.  A spa facility is as an inappropriate environment for children.  Children who accompany their parents’ appointments or children who are unattended in our spa pose a work safety issue as well.  Our treatment rooms have professional, sharp implements, chemicals, hot hair removal tools, and glass enclosed retail items.  If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us as a company. 

Please make arrangements for childcare when booking your future appointments.

During your appointment reservation we are committed to providing the best possible service and would like avoid potential distractions in advance!

We encourage parents to visit our spa without their children UNLESS the child is a minor has an appointment.

We write this notice without the intent of offending, but to give adequate notice to acquire child care arrangements in advance of your appointments.  This will aid us keeping our new spa environment a safe and quiet space for all our special clients to enjoy!

Please contact us if you have concerns or questions about our new written policy.

Respectfully,

Brow Bird

 

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Click here to Book, CANCEL, see past and future appointments - login using your email address for FULL ACCESS!

Map to Brow Bird (By Appointment Only)

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Located on the east side of Austin

1223 Rosewood Avenue, Austin, TX 78702